Subscription and Refund Policy

Effective date: 31 October 2026

This policy explains how billing works for Unhooked plans bought on unhooked-app.com and paid through Stripe. It forms part of our Terms of Use. Purchases made in the Unhooked iPhone or Android app are billed by Apple or Google, and refunds for them are handled by Apple or Google under their own policies.

1. Plans

Subscriptions (for example monthly or yearly) renew automatically at the end of each billing period until you cancel.
Lifetime is a one-time payment with no renewals.
The price, billing period and any free trial are always shown before you pay.

2. Free trials

Where a free trial is offered (currently 3 days for first-time subscribers), you are not charged if you cancel before the trial ends. If you do not cancel, your first payment is taken when the trial ends. A free trial is available once per person.

3. Cancelling

Cancel any time in Profile → Manage subscription, or email support@unhooked-app.com from the address you sign in with. Cancelling stops future renewals; you keep access until the end of the period you have already paid for. Deleting your data or closing the browser does not cancel a subscription.

4. 14-day money-back policy

If Unhooked is not right for you, you can ask for a full refund of your first payment for a plan within 14 days of that payment:

For a subscription with a free trial, the first payment is the one taken when the trial ends.
For a subscription without a trial, it is the payment taken when you subscribe.
For lifetime, it is the one-time purchase payment.

The money-back policy covers one refund per person. When we refund a first payment, we also cancel the subscription and paid access ends straight away.

5. Renewals

Renewal payments are not refundable, except where the law requires a refund or where you were charged by mistake (see section 6). If you forgot to cancel, email us within a few days of the renewal and we will look at it fairly.

6. Duplicate or mistaken charges

If you were charged twice, charged after cancelling, or charged in error, contact us and we will refund the incorrect charge in full.

7. How to ask for a refund

Email support@unhooked-app.com from the address you sign in with, and include the date and amount of the charge (you can find them on your Stripe receipt). We reply within 2 business days. Approved refunds go back to the original payment method; your bank usually shows them within 5–10 business days.

Please contact us before disputing a charge with your bank. A dispute can take weeks to resolve, while we can usually fix billing problems the same day.

8. Your legal rights

If you live in the EU, the UK or another place with a statutory right to cancel online purchases, you have that right in addition to this policy. Because paid features start straight away, you may be asked at checkout to agree that the Service begins immediately; our 14-day money-back policy still applies to your first payment. Nothing in this policy limits your rights under the consumer laws where you live.

9. Contact us

TN International Limited, Hong Kong. Email: support@unhooked-app.com.